SpyCop Personal Edition 5.4 - Spyware Detection Software
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SpyCop Spyware Detection Software FAQs
What Spyware is and what SpyCop does
Q. What are the system requirements for SpyCop?
A. SpyCop will run on any relatively recent Windows machine:
- SpyCop Spyware Detection Software requires any system running Win95, Win98(all versions), WinME, WinNT 4(w/SP4 or higher) Win2000 or WinXP(all versions). We recommend a 400MHz or faster processor for optimal performance however an older processor will run the software at a lower speed.
- All versions of Windows must have Internet Explorer 4.0 or higher installed; it does have to be your default browser. Macintosh, Linux, FreeBSD, etc are currently not supported. Please do not inquire about the availability of products for these platforms.
A. SpyCop Spyware Detection Software v5.2c includes:
-Fix for the auto scan screen saver where it would not run properly on some
windows versions.
-Fixed certain dialogs which could cause the software to become unresponsive.
SpyCop Spyware Detection Software v5.3 includes:
-New and Extremely powerful Rename function gets spy files that are
in use without safe mode!
-Updated possibly confusing dialogs.
-Added user's guide to help menu.
NOTE: 5.3's second release changes the main.exe to a new filename
to prevent being crashed by certain unethical spy programs. The program
is identical to 5.3's first release.
SpyCop Spyware Detection Software v5.4 includes:
-Ability to scan VXD files
UPGRADING: It is recommended SpyCop Spyware Detection Software
is uninstalled before upgrading. Be sure to take note of your license
data available under Help, About so that you can activate the new version
with ease. Upgrades are free for life, you do not have to re-register!
Q. How many spy programs can SpyCop detect?
A. SpyCop Spyware Detection Software can currently detect over 460+ different COMMERCIAL COMPUTER MONITORING spy programs! That's many more than ANY competing product can even come close to! That count does NOT include multiple versions of the same product making the 460+ detectable programs a very conservative number. Lastly, that count is not inflated with viruses, trojans or other programs already taken care of by antivirus packages. Unlike many competitors, SpyCop does not attempt to be a jack of all trades (and master of none). We focus on the detection of commercial computer monitoring spy programs and do it better than anyone else!
Q. Can I remove the SpyCop icon from my desktop?
A. Yes. Simply drag it to the recycle bin and the software will remain installed. You can then directly access the program file through explorer for increased security. The program file can be determined by navigating to where you installed the software and looking for the .exe file with binoculars as an icon. During installation, you are presented the option not to install icons.
Q. Are there any known conflicts with other software?
A. We are not currently aware of any incompatibilities. The Spycop Spyware Detection Software does not modify your system's core files in any way nor does it remain resident in memory. If problems appear to be caused after Spycop Spyware Detection Software is installed, the reason is an error on your system which caused the addition of new files to be corrupted or cause corruption. As with any software, run SCANDISK or CHKDSK to check for disk errors and close down background tasks before installing and have a recent system backup.
Q. Can the person spying on me see that I used SpyCop?
A. Starting with Spycop Spyware Detection Software v3.5, the answer will usually be no. SpyCop is now configured in such a way that it appears to be a standard Windows utility to the majority of spy programs and therefore is not listed in their reports. However, spy programs which actually record snapshots of the screen may still capture SpyCop in operation. For maximum stealth, run Spycop Spyware Detection Software in Windows Safe Mode.
Q. What is special about the ActiveDisk version of SpyCop?
A. ActiveDisks are ZIP disks which when inserted into a zip drive automatically run, similar to an auto run CD. When you close the program, the ZIP disk ejects. There is no need to install anything on the target system so using an ActiveDisk gives you an edge in secrecy while using Spycop Spyware Detection Software. More information on Iomega.com ActiveDisks is provided when you click the ActiveDisk trial link located on our products page.
Q. Why does SpyCop default to install in xxxx location?
Q. Why is the filename not simply spycop.exe?
A. Some unethical spyware companies are developing code to crash privacy protection software such as SpyCop. We will periodically change the installation directory and program filename to prevent being crashed by Spy programs that locate spy detectors based on this information.
Q. What is the difference between the personal and corporate versions?
A. The difference between the Corporate and Personal versions is that we provide assistance on getting the Corporate version running on a network with automated deployment. This level of support is not available with a Personal license. A Corporate license also has site licensing options and can be used on more than one machine. A Personal license is limited to use on one machine at any one time. Additionally, if the product is to be used commercially or in a commercial environment, then a Corporate license must be purchased. There are no feature differences between the two programs.
Q. I've been spammed with an offer for a computer monitoring spy program.
A.Have you been spammed with an offer for a computer monitoring spy program? Get "revenge" on the spammer and forward the spam to us! We can then make sure that Spycop Spyware Detection Software can detect the spy that you've just been spammed with. To report a spy program, click File, Check database. Do a quick search in the dialog to determine whether the spy is already detectable. If not, click "Report a Spy" and paste the contents of the spam into the email window and send it on its way.
Q. I am having trouble installing SpyCop or am receiving an error while trying to run it
A. This is almost always caused by a conflict with another program that you may have running on your system. Other times, you just have way too many things running in the background and so not enough resources are left for Spycop Spyware Detection Software to run properly. There are a couple of ways to get Spycop Spyware Detection Software going on an overloaded system:
Method 1: Close down background tasks (Win95, Win98, WinME,
WinNT and Win2k)
To close down background tasks, press CTRL + ALT + DEL once and then start
double clicking everything except EXPLORER and SYSTRAY. You may want
to try Spycop Spyware Detection Software after you close each thing
to figure out the cause of the problem.
Method 2: Run in safe mode (Win95, Win98 and WinME users)
To run in safe mode, restart your computer, and as soon as Starting Windows
## is displayed or your computer beeps, whichever one comes first, repeatedly
press F8 over and over again until a menu comes up. Select safe mode
and your computer will start in safe mode. Once started, Run Spycop
Spyware Detection Software from its icon as usual.
Method 3: For errors on Windows XP systems
If you get an error message when you try to install or run SpyCop on WindowsXP,
try right-clicking on the spycop.exe file, choose "Run As", and then uncheck
the box that says "Protect my computer and data from unauthorized program
activity". SpyCop should then install and run properly.
Method 4: For KERNEL32 errors during installation and software
startup or random closes
Don't install SpyCop into a folder called SpyCop. We recommend
that you install the software to its default location. Certain spy programs
use this to stop the software from operating properly and display fake crash
screens. You may wish to go a step further and install Spycop Spyware
Detection Software into a custom, randomly named folder.
Q. SpyCop appears to hang up while pre-scanning or is listed as non-responsive
A. During the pre-scan stage, SpyCop may appear to hang up and even be marked as an unresponsive application by Windows XP. This can occur if you have a slow system or lots of files on your drive. The pre-scan process indexes the files on your drives and figures out which ones to scan. Because of the large amount of calculations that occur, the application may temporarily be unresponsive, especially on slower systems. You can ignore this and eventually the scan will proceed as normal.
A. To uninstall the software, go to Start, Programs, SpyCop, Uninstall. Spycop Spyware Detection Software is not listed in Add/remove programs for obvious security reasons. You can delete the uninstall icon from the start menu for increased security.You can also navigate to your SpyCop folder via Windows explorer and double click the unins000.exe file.
Q. I removed the software and still get reminders on startup to scan or register.
A. You must uninstall the software properly using the included uninstaller. Deleting it via explorer before running the uninstaller will result in bits and pieces being left behind. To fix the situation, you must reinstall the software and then properly uninstall it. To properly uninstall the software, click Start, Programs, SpyCop, Uninstall. If you set up the screen saver, you should go back into the screen saver settings and choose a different screen saver before uninstalling. Lastly, be sure that the product is not currently running before uninstalling it.
Q. SpyCop is scanning slowly!
A. Spycop Spyware Detection Software is the most thorough spy scanner available as it searches every byte of every program file on your system. This makes it impossible for spy software to go undetected once we know about it. It is also recommended to close down background applications as they tend to waste system resources and slow down your entire system. Don't forget that Spycop Spyware Detection Software can be minimized while scanning, so you can do other things on your computer while the scan proceeds. When minimized, SpyCop switches to low priority so that it does not affect your other tasks. There is no need to sit there and watch SpyCop scan your system!
Q. SpyCop detects a spy program but I believe it to be a false alarm
A. Just like anti virus programs can falsely detect a virus in a non infected program, Spycop Spyware Detection Software may detect spyware in a non spyware file. This is a rare condition with the most recent versions of SpyCop. If you would like the detection confirmed, email us with the name of the spyware detected and the filenames of the file it has been found in. It is highly recommended that you update the spyware database (File, Update Database) before scanning your system as false alarms may have been corrected and new spyware added. Unfortunately, it is impossible for us to test scan every program out there. Certain types of anti-virus or anti-trojan programs may set off a false alarm due to the way the program stores its own signature database. Please be sure you are using the latest software and signature release before emailing us about false alarms.
Q. What is your false alarm policy?
A. If a file is falsely reported to be a spy program and we are alerted to it, we will immediately issue a database update within hours to correct the error. If you are a software developer and your program is being reported as a spy program but it is not a spy program, let us know and we will correct the problem as soon as possible. Due to the huge number of programs and files out there, it is impossible for us to test scan every one of them. We must rely on false alarm reports to correct these problems.
Q. SpyCop found a spy program, how do I remove or disable it?
A. Do not email us about spy programs that are found on your system except to report a possible false alarm. If a spy program is found on your system, please follow these steps to remove it:
- The first and best way to remove a spy program is to use its uninstaller which is often available via control panel add/remove programs. Check the add/remove programs list in Control Panel and look for suspicious entries. Fortunately, there are many spy programs that fail to hide themselves from this list.
- Contact the person who installed it and have them remove it. Please note that we do not have a "crystal ball" and can't look to see who installed spy software on your machine. Use the information provided in 'Spy Info' to see when the files appeared in order to deduct who may have had access to your system at that time.
- Contact the company who developed the spy program for proper removal instructions. Most spy developers will help you remove their software from your personal machine. The 'Spy Info' button provides an option to learn more about the spy program, including the company name.
- Lastly, you can try using SpyCop's powerful rename feature to disable the spy program. We rename the file instead of deleting it to allow you to restore it if for some reason you need to. The Rename button is located in the Spy Info dialog. You can then delete the renamed file after restarting your system.
A. The best way to find the .spy files and rename them back is to use the built in Windows find dialog. Go into My Computer and press F3. In the find dialog that appears, enter *.spy as the search query. Once all the files are found, you can click them one at a time in the list and press F2 to rename them back.
Q. How can I check to see if a spy program that I heard about is detectable?
A. You can check the Spycop Spyware Detection Software database for a spy program in the Trial and registered versions by going to File, Check Signature Database. If a spy program is not detectable, use the link provided in the software to let us know about it and we will make it detectable.
Q. Will SpyCop find government spy programs?
A. If we can obtain a copy of ANY spy program, we will make it detectable. Our commitment to your privacy is to find ALL computer monitoring spy programs available.
Q. A spy program that I myself installed is not being detected!
A. New spy programs come out all the time, and we do everything possible to keep up and make them all detectable. In some instances, you may find a spy program which is not yet detectable. Don't panic! Send us a link to where we can obtain the spy program in question and we will investigate it for inclusion in a future database. Don't forget to check your settings to make sure that Spycop Spyware Detection Software is properly configured and that your database is up to date.
Q. Can I use SpyCop on my work computer?
A. Spycop Spyware Detection Software is licensed for use on computers that you own or that you have authorization to scan. We do not support the use of any of our products illegally, to impede an ongoing police investigation or in any other unauthorized manner. You assume all responsibility for your use of the product.
Q. What is SpyCop?
A. Spycop Spyware Detection Software is to computer monitoring spy programs as a virus scanner is to viruses. Once downloaded and installed on your system, Spycop Spyware Detection Software can be used to scan your entire system for the presence of the 460+ computer monitoring spy programs available. Spycop Spyware Detection Software is not an anti-spam, anti-virus, anti-trojan, anti-webbug or anti-advertiser scanner. SpyCop is not an anonymizing service or email filter. Spycop Spyware Detection Software is the leading non-memory resident monitoring detector which gives you the power to scan your system for spy programs whenever you feel it prudent to do so.
Q. I have Ad-Aware, why use SpyCop?
A. SpyCop and Ad-Aware detect different types of spyware. We recommend that you use an advertiser scanner such as Ad-Aware in addition to Spycop Spyware Detection Software.
Q. Can SpyCop find Hidden and Stealth spy programs?
A. Yes. SpyCop uses a search method which goes far and beyond other spyware scanners in that it does not simply scan your registry or go by filename. Spycop Spyware Detection Software can find spy programs that are not shown in the task list and are not present in the registry. Spycop Spyware Detection Software can even find those spy programs where the installer renamed the files to make them appear to be part of the system! If we are aware of a spy program (and we are aware of just about all of them), it can not escape detection.
Q. If I use an anonymizing proxy, does that negate the necessity for using SpyCop?
A. No. Spycop Spyware Detection Software finds computer monitoring spy software that can be installed by users with or without Internet access to your system. Anonymizing services will cloak your system from the Internet, but since most computer monitoring Spyware is local, it will still spy on you. We recommend the use of an anonymizing proxy in addition to Spycop Spyware Detection Software for increased privacy and security.
Q. What are some of the spy programs available?
A. Spycop Spyware Detection Software has the largest database of spy programs, key loggers and other stealth surveillance software around. Some of these over 460+ spy programs include: Spector, KoloSoft Intruder, 123 XPCSpy by X Software Studio, KeyBugger, My Little Spy, NETObserve by ExploreAnywhere, PC ACME Spy Agent, PC Security Cam, PC Spy by SoftDD, NGC ActiveSpy 2003, Iopus STARR PC & Internet Monitor, KeySave, XLog, SpyEye, 007 Stealth Activity Monitor, SoftActivity's Activity Logger, Hermes' AppliXguard, Ersieht's WatchDog, Avsweb's MoM, ComputerSnooper, FobiaSoft Raven, NataSoft's IntraSpy, Invisible Activity Spy, Adavi SilentWatch Client, ASCII Spy, AB System Spy by ABYSoftware, PC, Peeker, Resource Monitor Client by SBS Inc, StatWin Standard by SXRSoft, SafeGuard by Refsoft, SleuthWatch, Spy Capture by TSM-Soft, ScreenSpy by Kogosoft, KidVid Keylog!, IESpy by 'venky', Key Logger 2,Key Probe by Rosebud Technologies, and Key Spy by Chad Bergeron. This is just a small sample of the spy programs that can be detected by Spycop Spyware Detection Software. If you know of a spy program, you can see if it is detectable by going to File, Check Database.
Q. How do I contact SpyCop?
A. If you ever need assistance with a Spycop Spyware Detection Software product, please email us. Click here!
Q. How do I report new spyware?
A. If you have found out about a new computer monitoring spy program which had been released recently, you can report it to us for inclusion in a future Spycop Spyware Detection Software database update. First, check the Spycop Spyware Detection Software database via File, Check Signature Database before reporting spy programs. If a match is not found, use the 'Report a Spy' button in the query dialog. To enable us to investigate the program quickly, please send us a direct download URL for the spy program. If this is not possible, please send us a link to the home page of the manufacturer.
Q. I reported a spy program but it has not been added
A. There are many spy program resellers out there who use "Private Labeling" to sell other products as their own brand. Many spy programs that you discover, but can not be queried in the SpyCop database, are in fact detectable under their original brand names. Run a test scan on the spy program in question to be sure. Secondly, we get quite a few spy program reports which are advertiser spy related. Spycop Spyware Detection Software is a computer monitoring spy detector, not an advertiser spy detector. Please report advertiser spies to the folks over at Lavasoftusa.com so that they can deal with them in their excellent Ad-Aware product.
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